Frequently asked questions

Everything you need to know about StockrHub. Browse by category or scroll through all questions below.

Getting Started

5 questions

Purchase Orders

6 questions

Suppliers & Pricing

4 questions

Inventory & Stock

5 questions

Reorder Rules & Forecasting

4 questions

Alerts & Reports

3 questions

Billing & Account

4 questions

Troubleshooting

4 questions

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Frequently asked questions

Getting Started

How do I install StockrHub on my Shopify store?

How long does the initial inventory sync take?

Does StockrHub work with Shopify POS?

Do I need to set up anything before I can start using the app?

Can I use StockrHub on multiple Shopify stores?

Purchase Orders

How do I create a purchase order?

Can I email a PO directly to my supplier?

How does receiving work?

What is a dropship PO?

Can I create a backorder for unreceived items?

How does the automatic PO number sequence work?

Suppliers & Pricing

How do I add suppliers?

How does the pricing cascade work?

Can I handle suppliers who invoice in a different currency?

What happens when I delete a supplier?

Inventory & Stock

How does inventory sync work?

Does StockrHub modify my Shopify inventory?

How do stock transfers work?

How do stock counts work?

Can I track inventory across multiple locations?

Reorder Rules & Forecasting

What is a reorder point?

How does automatic reorder analysis work?

What does the demand forecast show?

Can I set min/max stock levels per location?

Alerts & Reports

How do low stock alerts work?

What reports are available?

Can I export data to CSV?

Billing & Account

Is there a free trial?

How do I cancel?

What data does StockrHub access from my Shopify store?

Where is my data stored?

Troubleshooting

My inventory sync is taking too long or failing

I can’t receive items on a purchase order

My stock counts show discrepancies after applying

The dashboard shows wrong stock levels

Still have questions?